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The following Terms and Conditions apply to all transactions on the Honeypie Minerals Limited web site, please read them carefully.

 

Pricing & Availability

All product prices are in £ sterling and are inclusive of VAT. We reserve the right to change any advertised price before accepting an order. We accept all orders for products subject to availability. In the unlikely event your order cannot be fulfilled you will be given a full refund for the unavailable product(s).

 

Order Payment

Payment can be made using the safe, secure and easy PayPal service. PayPal accepts Visa, Visa Electron, Mastercard, Maestro, American Express, Direct Debit and Solo. You will be required to log in to your PayPal account at the Checkout stage in order to proceed with placing an order. After payment has been made successfully you will be diverted back to our sale confirmation page and also receive an email receipt from PayPal with a transaction ID reference. Please visit www.paypal.com for more information, or to create an account. Please do not hesitate to contact us should you be experiencing any problems at checkout, we shall be more than happy to help. Please note: should for any reason PayPal or your card issuer refuse to pay us, we will not be liable for any delay or non-delivery of your item.

 

Order Delivery

The delivery options are detailed in our FAQ’s Order and Delivery section.

Any delivery period stated is approximate. Once dispatched, neither Honeypie nor our nominated carrier shall be under any liability for delay or failure to deliver the products within the estimated time frame. Risk of loss and damage of products passes to you once you have received your item(s).

 

Product Colour Reproduction Information

Please note that we make every endeavour to capture our products exact colour/shade, and we have tried to represent colours as accurately as possible. However, they may vary slightly from the way they appear on your computer monitor or viewing device. As we are unable to accept returns on opened products we strongly recommend that you first order samples should you have doubts about the suitability of any colour.

 

Returns & Order Cancellation

If a product has been damaged in transit or is faulty, please inform us using our Contact form within three working days of order receipt to arrange a replacement or a refund, and return the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.

 

Cancellation of Orders

If you wish to cancel BEFORE we have sent goods, you must do so by email. If your order has not been sent, it will be cancelled and there will be no charge. If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :- When you receive your order, as per the EU Distance Selling Directive, you have a 'cooling off period' of seven days to return the ordered products if you have changed your mind and wish to cancel or exchange. The goods must be returned unused and unopened with the seal intact - in the same condition as they were originally dispatched by Honeypie Minerals. For reasons of hygiene unfortunately we cannot accept exchange or refund for any item which has been opened or used. Please contact us by email to confirm which items are being returned, we will then issue you with a returns number and an address to send the goods back to us. Honeypie Minerals is not responsible for returned goods lost or damaged in transit. We strongly advise that customers use recorded delivery or a similar tracked service and obtain the necessary insurance which will cover the value of the items should they be lost in transit. There will be no refund of the delivery cost of returning the goods. Refunds will be made to the original charged account within seven days of receipt of the returned goods. These conditions do not affect your statutory rights.

 

Order Confirmation

You will be sent an email confirming receipt of your order with Honeypie Minerals from PayPal. All orders are accepted subject to our Terms and Conditions. Please note that Honeypie Minerals will not be liable for orders delivered to incorrect shipping addresses which have been provided by the customer at the time of ordering so please check your details carefully before submitting your order. Sales on this website are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. We reserve the right to decline any order.

 

Samples

Sample-sized foundations can be purchased for £2.50 for three to assist customers in finding the correct shade(s). Samples are packaged in small zip-lock bags. From time to time we may release a promotion of free samples. If so, we ask customers to Like our Facebook page and Follow Us on Twitter (please feel free to also spread the mineral love and share/retweet us). After you complete these steps, you must then supply us with your details via the 'Free Samples' form on our Facebook page or here: www.honeypieminerals.com/freesamples.

Unfortunately, we will not accept repeated or multiple orders for samples of the same shade. Our samples are packaged in small ziplock bags.

 

Copyright

All designs, text and graphics contained within this website are the copyright of Honeypie Minerals Limited. Except solely for your personal use, no part of this website may be copied or adapted without the prior written consent from Honeypie Minerals. Product photos have been photographed by Nathan Dainty, portrait photos by Lauren Kallen, and our logo was designed by Randal Tomada.

 

Blog Posting Policy

Any public comments, visuals, videos and any other type of material posted on the public web space (Facebook, Twitter, the Honeypie blog) does not necessarily reflect Honeypie Minerals’ own opinions. We are not responsible for such public content, but do make every effort to police posted comments and views. We reserve the right to remove posts if they breach posting guidelines. All postings must comply with the hosting website’s Terms and Conditions (www.moonfruit.com). Material on the site must not be reproduced without our consent. Please do not hesitate to get in touch via our 'Contact' page, and we shall be more than happy to provide any help or assistance.

 

Competition T&Cs

- Honeypie Minerals competitions are open to all customers; UK and International

- To enter, follow the competition guidelines

- Winners are chosen at random, and contacted directly, or announced on Facebook and Twitter

- Winners names are available upon request

- Entries must be received by the closing time / date outlined within the competition

- Competitions are organised by Honeypie Minerals and details are not shared with any third parties

- One entry per person, multiple entries will be excluded

- By entering a competition, you are agreeing to accept these Terms and Conditions

Please contact us should you require any further information.   We are here to help... info@honeypieminerals.com

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